Why honey sets solid and how to soften it
Crystals are natural. Here is the warm-water method.

Raw honey contains natural sugars that slowly form crystals, mustard honey within weeks. It is not spoiled and it is not mixed with sugar just because it sets. Stand the closed jar in warm water at about 40C for 20 to 30 minutes, stir, and it clears. Do not boil it or use a microwave, which damages flavour.
When to write to us
If honey fizzes, smells sour or the lid has lifted, send us a photo and the batch number from the lid.

